Refunds & Returns: 

By placing an order with our store, you are agreeing to accept all Return and Refund policies of our store.

We do not accept returns of any instruments or tools after they have been removed from original packaging. All sales of such products are final, except for manufacturing defects. 

In case of any worksmanship defects, we will refund product costs (minus S&H) via a claim to us within 10 days of your delivery date , with a few exceptions stated below. If we have can replace a defective product, we will for free, except for Shipping and Handling. We cannot honor our Refund/Return policy in cases of wrong sterilization procedures, mis-handling, mis-use (bad or severe chemicals, excessive heat, mechanical damage, etc),  thus we will ask you to confirm your claim by sending us pictures or video, and we will determine applicability of our policy. In all cases of replacements, warranty, or testing of products, all shipping costs are paid by the customer: we do not have free shipping. 

Returns
Returns are possible considering no work was done on biological material (skin, nails, toe nails) and if there is original packing. In short, if we can re-sell this product, it can be returned.  If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange - the sale is considered FINAL. 

To be eligible for a return, your item must be unused (seals NOT broken) and in the same condition that you received it. It must also be in the original packaging. 

Additional non-returnable items:

• Gift cards
• Liquids
• Packaging ruined or removed

Partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 10 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email (below) to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable).
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this, and you still have not received your refund yet, please contact us at alex "AT" smartproair.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at alex "AT" smartproair.com and send your item to:

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product for warranty repairs, you should mail your product to:  

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We ship daily, Monday through Friday, except for major US Holidays (holidays for our delivery partners too). All orders placed during Saturday & Sunday will be shipped on the next business day.

If you encounter missing items, please notify us within 48 hours from delivery confirmation date. We can investigate and offer a solution. Due to high volume of orders, we cannot accept requests beyond 48 hrs.

We do not deliver our products and do not influence the delivery process! Any issues with lost, damaged, or delayed packages MUST be addressed directly with delivery provider.

VERY IMPORTANT: The number of delivery days you are seeing while picking up your option are NOT GUARANTEED DAYS! These are APPROXIMATE AVERAGES given the past deliveries between similar zip codes. They are provided to us by delivery partners and they change, for example, with major shipping holidays, i.e. Christmas. 

Our store CANNOT INFLUENCE these days, and all questions must be directed to delivery companies.

 The only guaranteed delivery times are those options where days are listed in the title of option:

• USPS: Express (Guaranteed 2 bus days, or 3 days outside main US terr)
• UPS 2nd Day Air®
• UPS Next Day Air Saver®
• UPS Next Day Air®

 We do our best to ship within 24 hours from receiving the payment, via UPS Ground, USPS First (slower) or USPS Priority (faster) Mail, with tracking. USPS Priority delivery usually takes 3-5 business days within continental US.

Pick your rate and speed of shipping at checkout before payment. Our shipping rates are much cheaper (commercial rates) than retail rates via a delivery office, be it a UPS, USPS or DHL delivery. Please check and compare estimated times and rates, tracking options, and delivery progress at carrier sites first, such as  https://www.usps.com/. By making a purchase with us, you are agreeing to all Terms and Conditions of our Store and our delivery partners.

As a reminder, we cannot control or influence delivery! But please contact us too if we must provide evidence of the shipment or amount spent as a shipper.

All claims of delays or lost packages must be filed directly with delivery partners first - or via CLAIMS page (see on menu) for those with TBlue insurance coverage:

->With USPS

->With UPS

We will reimburse you for a lost or damaged package only after seeing a proof (a picture, confirmed claim, or video).

We are not responsible for any extra International Customs' charges or International Tariffs when ship outside the US. You can find out about those charges via your Local Authorities or international carriers. 

 

Address: 

Email: alex "AT" smartproair.com

 

This Privacy Policy describes how nippon-nippersusa.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at  alex "AT" smartproair.com

or by mail using the details provided below:

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